Warranty digital products and software
The digital voice recorders have a 2 year factory warranty exchange.
• Here are the general warranty from Philips:
• Here are the general warranty of Olympus:
• Here are the general warranty from Sony:
• Products such as Nuance Speech Recognition software or PDF
Creation sit free software updates that apply to the relevant version.
• On analog dictation is 2 year repair warranty
• On accessories is 1 year repair or replacement warranty
depending on the product
• Office product have a guarantee period of 1 year
DOA or defective
When an ordered product is received and the product is defect,
we speak of a DOA (Dead On Arrival). You can return the product.
Always read the manual properly!
Send us an e-mail: email@example.com
Never send a suspected defective product returns without first telephone
/ written contact our customer service. Please include your order number.
Products without indication / notification to our customer are returned will
not be accepted.
We have a trial period of 14 days during which you have the opportunity
to retrun the order without giving a reason. This period starts on the day
you recieve of the product. You should treat the product, accessories and
packaging in original condition with care. If you want to return, please
contact our customer service.
Returns you can apply in writing: firstname.lastname@example.org
The order amount within 30 days will be returned to your account.
The cost of the return shall be borne by the customer.
The following items can not be exchanged and / or returned:
• Software whose seal is broken or the packaging has been opened or
installed or registered.
• Products for hygienic reasons can not be exchanged as headphones,
earphones and earbuds
• Items that are incomplete, damaged or without original packaging